Frequently Asked Questions

nurse

What tasks will my care worker carry out?

We agree a Care Plan, unique to each client, which details exactly what you have instructed us to do. This then becomes the work list for each day. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication. Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.

Is there anything that my care worker is not able to do?

Once we have established exactly what you want on each visit, we will work to that list.  Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local DCS Sussex Care team.

Will I have the same care worker each day?

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular service user. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.

What about my personal security?

Every member of the DCS Sussex Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card, which shows their name, photograph and signature.

How can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the service user or representative is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to the DCS Sussex Care office each week for checking.

How much does Domiciliary Care Services Sussex cost and can I get any help with the fees?

We will put together a detailed plan for each client which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

How do I pay for my care?

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay.

What happens when the office is closed?

Our offices are open from 8.00am to 6pm Monday to Friday. Aside from this, we operate an out-of-hours on call service, which is manned from 6pm to 9pm Monday to Friday and 8am – 8pm Saturday – Sunday. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.

What safeguards do I have?

DCS Sussex are also full members of the United Kingdom Home Care Association (UKHCA). We also carry Public Liability insurance (£10million).

What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Next Steps

Once you considered the type of care you need, please make contact with our office and give. A member of the DCS team will be able to discuss your individual requirements in more detail.

How do I arrange a care service with Domiciliary Care Services Sussex?

Contact DCS Sussex and make an appointment for us to visit you for a chat about how Domiciliary Care Sussex can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!